Shipping & Returns
SHIPPING – Shipping Policy Update March 2015 – Like all businesses, LifeCell Australia is subject to the market & economic forces of the day. The significant depreciation of the $AUD against the $USD over the past 6 months has had a major impact on the cost base of the LifeCell products and is something that we have no control over. We have, and will continue, to resist an increase in the retail cost of those product to our customers. However, it has forced us to review the last remaining area of our “Free Shipping” policy. Consequently, we have now been forced to introduce a minimum shipping charge for all orders shipped within Australia & New Zealand.
1. The threshold for our existing charge of $8 has been lifted to $100 order value.
2. All orders over $100 will now attract a shipping cost of $10.
We do this with reluctance, but trust that you will understand the dynamics behind this decision.
Orders received before 1.00 pm AEST Monday to Friday will generally be packed & shipped that day. (If it is not a public holiday) Australia Post advise that delivery times may vary, but are generally within 3 business days to QLD, NSW, VIC, ACT and within 5 business days to WA, NT, TAS, SA.) Overseas orders are shipped via Air Mail or Express Courier. Shipping times can be dependent on the services (Customs, Postal) of the receiving country. If you experience delays you can contact our Customer Service department at 1300 850 533 (Australia), 0800 886 047 (New Zealand), or email us at firstname.lastname@example.org
SHIPPING DAMAGE & DELAYS
If your product is damaged in shipping you may return the product as set out below. Notification of damage in shipping must be given to the company within five (5) business days of receipt of product. To advise the company of shipping damage or any delays in the delivery of your LifeCell, you may contact our Customer Service Department on 1300 850 533 (Australia), 0800 886 047 (New Zealand), or at email@example.com
REFUND POLICY FOR SHIPPING AND HANDLING CHARGES
Should you choose to return product as a result of damage in shipping or under the 30 day money back guarantee terms, you will be responsible to pay the shipping and handling charges as set out below. Should a product be returned under the 30 day money back guarantee terms, the original cost of shipping will be deducted from your refund. However, if you have encountered an error in your order the Company may, at its discretion, refund your shipping and handling costs.
Company reserves the right to reduce pricing without prior notice to you; however, you will always have the right to cancel an order and get a refund of your purchase price if you do not agree to pay any increased price amount.
Your order will be processed within 3 business days. Shipping time is estimated to be three to five (3-5) calendar days. If you experience delays in the delivery of your LifeCell, you may contact our Customer Service department at 1300 850 533 (Australia), 0800 886 047 (New Zealand), or email us at firstname.lastname@example.org and request an extension of your Trial Period. Reasonable requests are normally granted, but this decision remains at the Company’s sole discretion.
SATISFACTION GUARANTEE (30 day money back guarantee on LifeCell Anti-Aging Cream)
If you wish to exercise the 30 day money back guarantee on the LifeCell Anti-Aging Cream you must comply with the following conditions:
1. That the LifeCell Cream has been used with the correct application procedure over a period of the first 14 -21days.
2. That any area of concern has been raised with a LifeCell Australia consultant on 1300 850 533 Aust or N.Z. 0800 886 047 and that the consultants advice has been considered.
3. That if satisfaction is still not obtained then a refund will be applied.
Should, having complied with the above, it be determined by the Company that a refund is to be applied, you will be provided with a Return Merchandise Authorization (“RMA”) number. To qualify for the 30 day money back guarantee, you must also return the unused portion of the LifeCell Cream, or if it is empty, just return the empty tube to our Company. You must write the RMA number on the return packaging. If you follow the procedures outlined in this paragraph and on receipt of the returned package, your purchase price of the LifeCell Cream will be refunded to you, less the cost of initial shipping. You will be responsible for the shipping cost incurred in returning the product to the Company.
To return a Product for an exchange due to shipping damage or when seeking the 30 day money back guarantee, you will need to obtain a Return Merchandize Authorization (“RMA”) number as set out in 6 above. When contacting the Company you must specify if the return is for shipping damage or to claim the 30 day money back guarantee. An RMA number can ONLY be obtained by contacting the Customer Care Department on 1300 850 533 (Australia), 0800 886 047 (New Zealand), or email email@example.com
1. We cannot process or exchange Product marked “Return to Sender.”
2. To ensure that your account is correctly noted, you must send back Product returns to the address provided below along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.
Returned Products must be sent to the following address:
PO Box 1580
Buderim QLD 4556
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of third party delivery confirmation system to ensure proper delivery and tracking.
When we ship the Product to you, our standard priority mail service is shipped via the combined services of Australia Post. (packages should arrive within three to five (3-5) business days). Please note that shipments are not sent out on Saturdays, Sundays or any Public Holidays. We do not guarantee arrival dates or times. Overseas shipments are sent via Australia Post Registered service (where that is available) Shipping times may vary. All shipment tracking numbers are forwarded to customer via email at time of shipping lodgement. LifeCell Australia completes it’s shipping responsibility at the time of receipted delivery to Australia Post.
REJECTION, DAMAGE OR LOSS IN TRANSIT
We shall not be liable and you shall not be entitled to reject Product delivery, except for damage to the Product or any part thereof occurring in transit (where the Product is carried by our own transport or by a carrier on our behalf), and where we are notified of such damage within five (5) business days of your receipt of the Product.